The nineteenth century military strategist Helmuth von Moltke maintained that no plan survives wholly intact after contact with the enemy. It’s a lesson we kept in mind during our row as key pieces of equipment broke, our power failed, and promised breaks in the weather failed to materialise.
It’s also a lesson I’ve applied in my day job as a communications director. Crisis communications strategies have to be flexible enough to cope with the unexpected, adaptable even in the heat of an apparent disaster, and honed through rehearsal. Persuading senior executives to take time out to prepare, to role play, stress test, and to learn with you, is vital.
Company directors and ocean rowers alike will do well to consider that crisis management isn’t just a manual to pick up and dust off when things go awry, it’s an approach and a mindset that will determine whether you succeed or fail.